PuroClean of Alexandria

⚠️ Serious concerns with quality and accountability. I hired PuroClean for fiberglass remediation. The initial cleaning was not done thoroughly—fiberglass was still visible. They brought in an HVAC subcontractor who blew debris and fiberglass dust into other rooms. I notified PuroClean the same day, but didn’t receive any response until Monday and ended up spending my weekend cleaning the mess myself. They later returned and re-cleaned the original room, which I appreciated. But after the job was complete, we discovered my son’s TV screen—located in the room where they worked—was cracked. I gave them a chance to resolve this before posting a review, but they denied responsibility and refused to address the damage. Based on my experience, use caution regarding oversight, property protection, and accountability. UPDATE: After posting my review, PuroClean reached out and offered reimbursement toward replacing the damaged TV. I genuinely appreciate this gesture and the willingness to take accountability and resolve the issue. While the overall experience had its challenges, I want to acknowledge that they ultimately stepped up to make things right, and I am grateful for that effort.

Five-Star Review for the PuroClean Team – Isaac Garcia, Danny Carcamo, and Carlos Ramirez I can’t say enough wonderful things about Isaac Garcia, Danny Carcamo, and Carlos Ramirez from PuroClean. This incredible team went above and beyond all expectations. They helped my family with both the pack-in and pack-out process during a very difficult time in our lives, and they handled everything with the utmost professionalism, compassion, and skill. Their attention to detail and genuine care made an overwhelming situation so much easier. I wholeheartedly recommend this outstanding team — their dedication and kindness truly set them apart. Forever grateful for their exceptional work!

Phuntsok(Phil) came to inspect our rental home for mold damage after a basement flooding. Professional and kind. They will absolutely be my first call for any future services. In an unfortunate circumstance, we at least come out of it with discovering a trustworthy company.

I had an excellent experience working with Phil and his PuroClean crew. They worked around the clock to deal with extensive water damage in my home. They worked late on a Saturday night, and came back to check the machines on a daily basis to make sure everything was drying properly (even on a Sunday!). Phil and his team were so kind, responsive, and respectful. Also, the team took great care to clean my floors when they left to make sure everything was the way they found it, which was very thoughtful (and not something that you see every contractor remembering to do)!!!

PuroClean did a great job of taking care of water issue in my basement, they went above and beyond their call. They did all the clean work in a very professional manner. I highly recommend them for any mitigation work. Thanks PuroClean!