DICK'S Sporting Goods

Came in to exchange a gift that was the wrong size and luckily Kev was there. My girlfriend had bought the gift through instacart and while we threw hoops and hurdles at Kev (because of it being instacart) he not only got the exchange to work but he handled it professionally and honestly. He communicated very effectively and was precise and clear. He actually jumped over to help his coworker who was originally helping us. If this dude isn’t a manager please consider him because he jumped into action and handled it beautifully! Thank you again Kev!

I had a very disappointing experience at Dick’s Sporting Goods. After completing my purchase and walking out with my paid items in my cart, an employee followed me outside and accused me of not paying for a 17-inch griddle. The accusation was embarrassing and completely unwarranted, as I had already paid for everything in my cart. Being confronted in this way, especially in public, made me feel disrespected and unfairly treated. While I understand the need for loss prevention, there is a right and wrong way to handle situations like this, and this was not handled professionally. This experience has definitely changed my view of the store. Customers should not be made to feel like criminals after paying for their purchases. I hope management addresses this issue and provides better training so this doesn’t happen to others.

Thee best location I’ve been to! The store was huge (2 levels) and extremely neat. They had exactly what I was looking for which wouldn’t be possible without the help of the kind employees. He walked with me to compared 2 elbow braces while I FaceTimed my partner to make the final selection. The store associate was so patient and kind. I appreciated it so much. After making the final selection, I was able to checkout with a very kind cashier. Luckily no one was behind me in line because he and I sparked up a good conversation about prescription eyewear lol. It had nothing to do with my purchase but I genuinely enjoyed our conversation on this random weekday morning. Great job guys. You made the 40mim drive to this store worth it.

If I could give zero stars, I would. This was hands down the WORST retail experience I’ve had in a long time. I purchased a golf bag from Dick’s using Apple Pay with my Cash App Visa card. When I went to return it (unused, with receipt, within the return window), I was told the only way I could get my $180 back was either on a gift card…which is useless to me since I don’t shop here or by waiting 30 days for a mailed check. When I questioned this, the associate (KENNY) thought it was appropriate to interrogate me about why I purchased two golf bags…as if that’s any of his business. When I told him it wasn’t his concern and that I preferred a PXG Golf Bag instead, his response was “I’ll just be quiet then,” and he essentially stopped helping me. The manager, who was standing right there, did absolutely nothing to step in or resolve the issue. Both of them insisted my only options were gift card or check. The only reason I ended up getting my refund was because another associate (ERIC)…thankfully stepped in, actually called customer service and resolved the issue properly after about 45 minutes. If it weren’t for him, I would have walked out forced into a gift card I didn’t want or waiting 30 days for money that should have been immediately refunded back to the card I used. This entire situation was unprofessional, misleading and honestly felt like a scam. If your policy is to treat Cash App/PayPal cards differently, it should be clearly written on your return policy, not sprung on customers at the return counter. The lack of professionalism from the first associate and the manager was unacceptable and I will be contacting corporate directly. KENNY AND HIS MANAGER SIDEKICK WILL RUIN THE INTEGRITY OF THIS STORE! GET RID OF THEM ASAP!

In retail, ringing up customers is more important than stocking shelves during business hours. A customer who is ready to make a purchase takes priority because that action directly generates immediate revenue and fulfills the core purpose of a retail transaction. 14 minutes to check out there was only three people in front of me