Twin Lakes Family YMCA

If you plan to join this YMCA for swimming, DONT WASTE YOUR TIME and MONEY. Hot tub, warm pool and sauna are always broken and closed. And don't even think about the pool, all lanes are closed for back to back classes, that leaving you 5-10 mins to swim. And if you miss that 10 mins windows, the swim instructor will slam the "Class in progress" to your face and kick you out. Trust us, we have been members for a while to see it all.

It is nice area for kids. It has many activities

Wonderful family friendly gym. Our family has been apart of the sports program for many years, and more recently joined the gym. Our experience in the gym/ workout room has been less than pleasant. I often bring my teenagers with me to exercise, with the thought that it will create a lifelong habit of self-care. However, this has not been the experience. Mr. Pleasant the trainer, consistently approaches them with unsolicited advice that is always negative. This is creating an environment that feels full of judgement, when it should be encouraging. My hope is that the YMCA will see this review ( and the others like it) and provide Mr. Pleasant with Customer Service coaching.

Staff is rude/unwelcoming most of the time. When we had kids going to their paid clubs the teachers were often late by 10-15 minutes. The gymnastics teachers were an exception, they truly did seem to care and I appreciate them. Facility was decently clean, but the pool section often had something closed because it was broken. Decided to cancel, but can't cancel online or over the phone for the Twin Lakes YMCA. This is just a money grab ploy, so that they can get more money out of the members that need to cancel. The reason given was because "That's just what we were told, it keeps people from calling in to cancel memberships that don't belong to them." This would be a non-issue with verification techniques or online cancellation options-- I'm not buying it, I work in a billing department. When asked what they do if someone has moved she laughed and said "guess they should have canceled before they moved". Keep in mind that the other YMCAs allow you to cancel online, this one just has it turned off.

Amazing facility. Extremely family friendly and a day care that my child gets excited to go to. The classes for both adults and kids are extensive and really fun. Pools, indoor and out, movie theater exercise room, basketball court, trails, etc.