Huffhines Recreation Center

Michelle, who is one of the staff, was wonderful in answering all my questions and walking me through everything that the facility had to offer! The facility looks brand new and maintained extremely well! And the annual adult membership is just $70 for Richardson residence! Lots of great community events.

Absolutely love the dance program at this location. I have a daughter in the tap/ballet class and she absolutely loves going each week. The staff is amazing and they also incorporate helpers who assist in the class (which are also students but older). Really love this as an option for beginning before she moves up to a professional studio.

The rudest front desk staff I’ve ever experienced. I called to ask simple questions and she seemed uninterested and did not help. My mom and I came into the office to view a space and she immediately thought we weren’t residents (like what?) and refused to go into depth about renting the area. When the manager (a man) called we let him know that we took a different route due to her attitude and he gave no apology stating “sorry you feel that way”. Very disappointing and so sad that prejudice and bigot people work in public spaces.

The Customer Service from a member of the team was above a 7 star rating. He not only helped, but went above what was necessary but I needed all that information. I wasn't just given assistance but he comforted me in making a future decision. Because he educated me and answered all questions, some that I didn't ask but would have. He made life easier, a future choice less of a burden. He proved to me that there are people who still exist that just want to improve other people's lives So to his manager or the CEO Benjamin Nyman, he gets all the high fives and I think he deserves The Employee of the Month. And since Christmas is around the corner, I think he deserves that special gift he's always wanted but doesn't buy because of financial obligations. This Christmas let's make it possible that he gets the surprise of his life! Merry Christmas to the Staff at Huffhines Recreation Center! WARNING: FROM MANAGEMENT I LEARNED THAT ANY CONVERSATION I HAVE WITH THE STAFF MUST BE LIMITED AND SPECIFICALLY RELATING TO THE RECREATIONAL CENTER. NOT EVERYONE IS KIND; NOT EVERYONE IS INTERESTED IN HEARING WHAT YOU HAVE TO SAY OR THE QUESTIONS YOU HAVE. POSITIVE VIEW: THE RECREATIONAL CENTER IS WONDERFUL DESPITE THE RULES IMPOSED UPON ME BY A CALLOUS MANAGER WHO DOESN'T UNDERSTAND CUSTOMER SERVICE BEING MORE THAN JUST WORDS BUT MUST BE A PERSON'S HEART WILLING TO LISTEN TO ANYTHING A MEMBER NEEDS TO SAY. A SHOUT OUT TO JUSTIN: THIS EMPLOYEE EXEMPLIFIES TRUE CUSTOMER SERVICE AT IT'S FINEST. HE DEVELOPS A RELATIONSHIP OF TRUST WITH YOU INSTANTLY AND HE LISTENS TO OTHERS AND MAKES THEM FRIENDS, WHICH MAKES THEM WANT TO RETURN. HE MAY NOT BE THE MANAGER BUT HIS SKILLS ARE UNQUESTIONABLE! THANK YOU, JUSTIN, FOR BEING BETTER THAN A POLICY THAT EXCLUDES ITS MEMEBERS LIVING UNDER THE IMPRESSION THAT THEY SHOULD KEEP THEY'RE MOUTH SHUT AS THE MANAGER MADE IT "PERFECTLY CLEAR, UNDENIABLE, AND VICIOUSLY POLITE WHILE PUSHING YOU AWAY! I had a unique conversation with the manager in the morning about the acceptable forms of communication that one should adhere to when speaking with employees of Richardson. The rules as stated by the manager are that no employee is supposed to have any conversation that deviates from the Recreational Center's objectives to assist members with only those subjects that are applicable to the center itself. I of course breached that policy by asking questions in relations to other things that didn't involve membership policy or anything about the recreational center. In other words I didn't ask for a basketball or how to use the recreational machines. This is in violation with the policy about fraternizing with employees of Huffhines Recreational Center. Which also means that all conversations are to be halted, even if a friendship has been created. The policy is clear that we can't take from them their time at any time. You're not to speak with any of them on any subject, except if it relates to the Recreational Center! This means that becoming acquainted with the staff on a social life is strictly monitored and must be avoided. Perhaps the manager just didn't like me or perhaps he hated me for reasons discussed above. But I follow the rules and now understand my place, which is to politely say hello, scan your membership I.D. and move on. Don't Speak, Don't Ask, Don't Be Friendly! Just obey the policy and make friends with members, not the staff. PERSONALLY, I FIND THIS PLACE VERY RUDE AND THE RULES TO BE DRACONIAN IN A MANNER OF SPEAKING. I WAS TREATED UNFAIRLY BUT KNEW THAT THE MANAGER DIDN'T WANT TO HAVE ANY FURTHER COMMUNICATION WITH ME ON ANY LEVEL. SO, I COMPLIED AND WILL NOW AVOID HIM AS I WOULD AVOID THE WORST TYPE OF PERSON TO ENGAGE IN CONVERSATION WITH.

At 6am (when it opens) it's quite and mostly everything is available. The weights are limited, but very useful. The gym is large. Basketball, pickle ball, ping pong, conference rooms and more. It's a wonderful rec center. The kids enjoy going to play basketball before school during the week.