Brown Family YMCA - Ponte Vedra Beach

Very nice space & the overseer was super kind. We were here for a 🏀 tournament & our Coach was running late, so I had to step in. The director spoke with me & gave me the run down & helped me keep up with the fouls. My Head Coach reign was short-lived but fun. Thankful to the refs & man in charge for their kindness!!

Beautiful complex! Amazing pool! They have so many programs, classes, and opportunities. The staff is sweet as can be. Bustling place.

Customer service could be improved. I felt upset after suggestions of wrongdoing on my part over a simple misunderstanding that could have been avoided if my question had been taken seriously instead of written off as a "general question," whatever that means. Even if my new membership covers this location, I won't be coming back here again. I'll stick with the other branches that are much more welcoming and better at working through problems that arise.

This YMCA is beautiful. I would like to see them focus on improving their training for the children's programs. During the 2021 summer program, children were unattended (staff on their phones), kids were bullying, and hurting each other. The young staff encouraged altercations between children and were not supervised. They allowed an older child to repeatedly throw a basketball at my 6 year olds head, nothing stopped until my older son interfered and protected him. My children were miserable and left crying on a daily basis. Unfortunately, there are not many places to put your children for summer programs in the area.

This YMCA is a very nice location. The staff are always happy to help with any questions or concerns I have had. Their weightlifting equipment is cleaned throughout the day and pool is very nice and is always watched by their lifeguards so I feel safe swimming here as well.